Receptionist/Medical Assistant
Full Time • Glen Burnie
Benefits:
- Health insurance
- Paid time off
Overview of Position: At Innovative Treatment Centers, the Receptionist/Medical Assistant
serves as the first point of contact for patients while also supporting essential clinical and
administrative functions. This role bridges front desk operations with medical assisting
responsibilities to ensure a seamless, welcoming, and efficient patient experience. This
position is responsible for maintaining the flow of daily operations by providing exceptional
customer service, supporting clinical care, managing scheduling and records, and ensuring
compliance with all regulatory and confidentiality standards. The individual in this role plays a
vital part in creating a safe, organized, and healing environment for all persons served.
Primary Tasks
serves as the first point of contact for patients while also supporting essential clinical and
administrative functions. This role bridges front desk operations with medical assisting
responsibilities to ensure a seamless, welcoming, and efficient patient experience. This
position is responsible for maintaining the flow of daily operations by providing exceptional
customer service, supporting clinical care, managing scheduling and records, and ensuring
compliance with all regulatory and confidentiality standards. The individual in this role plays a
vital part in creating a safe, organized, and healing environment for all persons served.
Primary Tasks
- Patient Experience & Front Desk Operations
- Greet patients and visitors, ensuring a warm, professional, and welcoming
environment - Answer and manage incoming calls, screen and direct appropriately, and relay
messages - Assist patients with questions, concerns, and general inquiries
- Monitor lobby activity to ensure safety, confidentiality, and appropriate access
- Maintain cleanliness and organization of the reception area
- Maintain cleanliness and organization of the patient rooms/clinic
- Foster a respectful, calm, and healing environment at all times
- Greet patients and visitors, ensuring a warm, professional, and welcoming
- Scheduling & Intake Coordination
- Schedule appointments, intakes, and assessments
- Maintain provider schedules and intake calendars
- Prepare and maintain intake/evaluation packets
- Verify patient insurance and demographic information
- Obtain prior authorizations for services and prescribed medications
- Enter and update patient information in the EMR system accurately
- Clinical & Medical Assistant Duties
- Interview patients and record medical histories
- Take and document vital signs
- Obtain, document, and prepare urine drug screens
- Assist providers with clinical tasks as needed
- Administer medications or injections under physician supervision (if
applicable) - Prepare laboratory specimens and ensure proper handling and disposal
- Provide basic education to patients regarding medications and services
- Documentation, Billing & Compliance
- Maintain accurate and timely patient records in the EMR
- Assist with billing processes, including coding and insurance forms
- Respond to insurance, medical records, and third-party inquiries as needed
- Ensure compliance with HIPAA and 42 CFR Part 2 at all times
- Maintain strict confidentiality of all patient and organizational information
- Inventory & Office Operations
- Monitor and maintain inventory of medical and office supplies
- Order supplies and verify receipt of deliveries
- Track and maintain UA supplies and clinical materials
- Coordinate maintenance for office equipment (copiers, fax machines, etc.)
- Manage shredding and document disposal processes
- Team Support & Collaboration
- Act as a liaison between patients, providers, and administrative staff
- Support clinical and administrative teams to ensure efficient workflow
- Assist with training or guidance of staff when needed
- Adapt to changing priorities and organizational needs
- Perform other duties as assigned
Required Skills, Experience, and Education
- High School Diploma or GED required
- Active Certified Medical Assistant (CMA) certification required
- Strong communication and interpersonal skills
- Excellent customer service and client-centered approach
- Ability to multitask and manage competing priorities
- Proficiency with EMR systems and basic computer applications
- Knowledge of medical terminology and basic clinical procedures
- Ability to maintain professionalism and confidentiality at all times
- Proficiency with obtaining prior authorizations for Medicaid, Medicare, and
commercial insurances - Experience/knowledge of CoverMyMeds and Carelon Behavioral Health prescription
prior authorization processes - Fluency in both English and Spanish is required
Preferred Skills, Experience, and Education
- At least one (1) year of experience in a medical or behavioral health setting
- Experience with insurance verification and medical billing
- Experience with phlebotomy and laboratory procedures
- Familiarity with behavioral health services and workflows
Special Job Requirements
- Strong organizational and time management skills
- Ability to work both independently and collaboratively
- Flexibility and adaptability in a fast-paced environment
- Ability to handle sensitive situations with professionalism and care
- Commitment to maintaining a safe, respectful, and inclusive environment
- Technologically proficient or willing to learn new systems
Compensation: $19.00 - $21.00 per hour
About
Mission Statement
At Innovative Treatment Centers, we believe mental health care should be as unique as the people we serve. Our mission is to redefine the standard of care by offering personalized, evidence-based treatment that respects each individual’s journey, culture, and comfort level. We commit to breaking down barriers to access, delivering extended, meaningful sessions where clients feel heard—not rushed; empowered—not overlooked.
We are here to inspire transformation—to help clients not just survive, but thrive. We offer a bridge between science and soul, blending traditional therapies with progressive, holistic practices that treat the whole person—mind, body, and spirit.
Our Core Values
Our Core Values
At Innovative Treatment Centers, our values are more than guiding principles—they are the foundation of how we heal, connect, and lead. They reflect our unwavering commitment to revolutionizing mental health care while honoring the humanity at its core.
Innovation
We boldly embrace the future—fusing time-tested therapies with cutting-edge practices, advanced analytics, and AI-driven insights to enhance outcomes and reimagine what’s possible in mental health care.
Nurturing Care
Compassion fuels our mission. We provide a warm, empathetic space where every individual feels safe, seen, and supported throughout their healing journey.
Collaborative Support
Healing is not a solo endeavor. We surround each client with a team that listens deeply, partners authentically, and uplifts consistently.
Personalization
No two journeys are alike. We craft treatment plans that honor each client’s identity, beliefs, culture, and goals—because healing should feel like home.
Integrity
We do what’s right, not what’s easy. Our practice is built on trust, transparency, and ethical excellence at every level.
Respect
We celebrate individuality and create an environment where dignity, inclusion, and mutual respect guide every interaction.
Excellence
We strive not just for good, but for exceptional. Through ongoing education, reflection, and performance improvement, we commit to raising the standard of care every single day.
Disruption with Intention
We challenge the status quo. By harnessing data, technology, and innovation, we drive smarter decisions, anticipate patient needs, and deliver truly transformative care.
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